Privacy Policy

1. INTRODUCTION

Smokies Cigar Lounge (“Smokies,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when visiting our website [https://www.smokiescigars.com] or interacting with us through digital forms, membership applications, or event inquiries.

By using our website, you consent to the practices described in this policy.

2. DATA COLLECTED

We may collect personal information from you when you interact with our website or visit the lounge. This information may include:

• Personal Information: Name, email address, phone number, and any details submitted through contact forms or membership applications.

• Payment Information: When you purchase memberships or event reservations online, your payment details are processed securely by our payment processor; Smokies does not store credit or debit card information.

• Automatically Collected Information: IP address, browser type, device information, and pages visited on our site, collected through standard website analytics tools such as Google Analytics.

• Cookies: We use cookies to enhance user experience and monitor website traffic patterns. You can disable cookies through your browser settings at any time.

3. EMBEDDED CONTENT

We use the information we collect to:

• Provide information about memberships, events, and lounge services.

• Respond to inquiries and requests submitted through our website or email.

• Process membership applications and payments.

• Improve our website, services, and customer experience.

• Communicate updates, offers, and important announcements related to Smokies Cigar Lounge (you may opt out at any time).

• Maintain compliance with applicable laws and regulations.

4. COOKIES

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.

NECESSARY COOKIES (ALL SITE VISITORS)

• cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
• PHPSESSID: To identify your unique session on the website.

NECESSARY COOKIES (ADDITIONAL FOR LOGGED IN CUSTOMERS)

• wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
• wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
• wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
• wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
• wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.

5. WHO HAS ACCESS TO YOUR DATA

If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.

If you are a client with a registered account, your personal information can be accessed by:

• Our system administrators.
• Our supporters when they (in order to provide support) need to get the information about the client accounts and access.

6. THIRD PARTY ACCESS TO YOUR DATA

We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:

ENVATO PTY LTD

For the purpose of validating and getting your purchase information regarding licenses for our theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.

TICKSY

Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.

7. HOW LONG WE RETAIN YOUR DATA

We retain personal data only as long as necessary to provide our services and maintain business records. Contact form submissions and membership data are kept securely and deleted when no longer required or upon request.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

8. SECURITY MEASURES

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

9. YOUR DATA RIGHTS

GENERAL RIGHTS

If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.

You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).

If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

GDPR RIGHTS

If you are a resident of the European Union (EU) or the European Economic Area (EEA), you are entitled to certain data protection rights under the General Data Protection Regulation (GDPR). Smokies Cigar Lounge respects your privacy and is committed to ensuring transparency in how we collect, use, and protect your personal information.

You have the right to:

1. Access Your Data – You may request a copy of the personal data we hold about you at any time.

2. Rectify Information – You have the right to request corrections to any inaccurate or incomplete personal information.

3. Request Deletion – You may request that we delete your personal information, subject to applicable legal obligations.

4. Restrict Processing – You can request limits on how your personal data is used or processed.

5. Data Portability – You have the right to request that your personal data be transferred to another organization, where technically feasible.

6. Withdraw Consent – You can withdraw consent to marketing communications or other optional data uses at any time.

7. Lodge a Complaint – You have the right to file a complaint with your local data protection authority if you believe your rights have been violated.

To exercise any of these rights, please contact us directly at [smokiescigarlounge@gmail.com]. We may request proof of identity before processing your request to ensure your data remains secure.

Smokies Cigar Lounge complies with applicable data protection laws and will respond to all legitimate requests within a reasonable time frame, typically within 30 days.

10. Children’s Privacy

Our website and services are intended for individuals 21 years of age or older. We do not knowingly collect personal information from anyone under 21.

11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES

At times it may become necessary or desirable to Smokies Cigar Lounge, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.

Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.

12. AMENDMENTS

We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.